Advice on sizes

Because all Minnetonka moccasins, boots and western hats are made in American sizes, when your order arrives, the sizes on the products and on the box will appear as US sizes.

However, for your convenience when ordering from this website we show sizes in UK and EU sizes and these are the sizes you should stick to.

If in doubt use the following guidelines:
 
In Women’s sizes, the US size is numerically 2 more than UK, for Men’s it’s numerically 1 more.

For example:
If you’re a Woman’s UK 5 you need a US 7.

If you’re foot is broader than average or you like an easy fit, a UK 6 will probably fit better.

For men’s sizes the same principle applies.

If you are a half size you should always choose the nearest larger whole size

Minnetonka Moccasin Shoesize Prints®

If you are unsure of your size, or buying for children or babies, our Shoesize Prints will help you determine the correct size.

Simply download the set you want (you will need Adobe Reader or Acrobat for this, which you can download below) and print off the size you think you need.  Print off as many sizes as you want until you find the right one.  If you intend wearing your moccasins with socks or tights, wear these when measuring the feet.

On the first page of each set are instructions on how to use the Shoesize Prints.  When you have printed a page, check the scale on the page measures 7cm exactly – this ensures the Footsize Prints are the correct size. Adjust your printer if necessary.

Infants Sizes      Childrens Sizes    Womens Sizes    Mens Sizes

http://www.adobe.com/uk/products/reader/

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21 1/8 to 21 ½

21 7/8 to 22 ¼

22 5/8 to 23

23 ½ to 24

54 – 55

56 to 57

58 to 59

60 to 61

6 ¾ to 7

7 to 7 ¼

7 3/8 to 7 ½

7 ½ to 7 3/4

Advice on viewing colours

While we have used industry standards to illustrate the colours available for each style, it’s important to note that everyone’s computer has a different screen and different settings.  In other words, colour is inconsistent and the colour you see on your screen may be slightly different from the colour of the actual item.  This is true for all websites.
When making a colour choice, it’s worth referring to the colour description as well as the colour on screen.
(Incidentally, Moosehide and Deerskin are not processed leathers and may show small marks or blemishes.  These are natural characteristics and not faults.)

Black Suede and Shearling.

Because Minnetonka Moccasins use vegetable dyes some residue can rub off on the skin. This will stop after a few 'wears'.  The dye is harmless and washes off easily. This is not a fault but a natural characteristic of the material.

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Returns and Exchanges

Exchanges.

Please return the goods unworn and in the original box with all labels and tags. Please do not use sticky tape on the box.

If you are returning your order for another size, please enclose a note specifying the replacement size you require. Remember, always specify sizes in UK or EU sizes.

If you are unsure about the size you require please refer to the size information at the top of this section.

If you wish to change your order for another style it will be quicker if you ask for a refund on your original order and then re-order the style you want. (See information on Refunds below).

NB. If your order is incorrect or the goods are in any way faulty we will replace them without charge and refund you the value of the postage on the packet against your original payment.

Please wrap the box well, to protect it, and enclose a cheque or Postal Order for the return P&P. Cheques should be made in favour of Viva Trading (UK) Co Ltd.

P&P charges are as follows:

Within the UK:

For P&P charges outside the UK please check rates in the Delivery and Postage section

The goods should be addressed to:
Customer Care.
Viva Trading (UK) Co Ltd
111, Spitfire Studios
63-71 Collier Street
London N1 9BE
UK.

Unless you specify otherwise, your exchange goods will be sent to the same delivery address as before.

Refunds.

Return orders should be wrapped and packed in the same way as Exchanges. Returns should be sent to the Customer Care address above.

If you want a refund, for whatever reason, you must email us within 7 days of receipt of the goods stating your Minnetonka order number and Transaction ID number. We would appreciate it if you would briefly state the reason for requesting a refund.

Goods must be returned in a saleable condition as indicated in the Exchanges section above. Goods should reach us no later than 14 days from the time you received them.

Providing the goods are in an acceptable condition we will refund the value of the goods, via our Payment Company, to the account you used to make the payment.

A 50p transaction charge will be deducted from the value of the goods to cover the cost of the refund.

However, if we have sent an order in error, or the goods were in some way faulty, the total value including the P&P charge will be refunded and no transaction charge will be made.

Refunds are normally processed within 48 hours but, due to the banking system, it may take a few days for the funds to reach your account.

You can write to us at Minnetonka Customer Care. 111, Spitfire Studios, 63-71 Collier Street, London N1 9BE, UK or you can call on 020 7278 8424 between the hours of 10:00 Hrs and 18:00 Hrs, Monday to Friday. If we are busy you will be asked to leave a message.

Your Statutory Rights are not affected.

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Postage

Within the UK our Postage and Packing Rates are as follows:

Outside the UK but within the EU:

Worldwide (outside the EU) rates are as follows:

NB: Outside the EU we will deduct VAT (17.5) from the total value of your order but local taxes, duties and fees may apply at port of entry.

Delivery / Dispatch

Within the UK and Ireland, you should receive your goods within 2-3 working days from the time your payment has been processed. If goods are out of stock and on back order the payment for these items will be deferred. Your order will remain on the system but no money will be taken from your card until the goods can be dispatched. Please note that items on back order can take from one to three weeks to arrive. Our system will check each day and as soon as stock is booked in, your order will be dispatched. Only then will your card be debited. 

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Product availability

Our current site offers some of the most popular and desirable items from Minnetonka Moccasins but not the complete range.  Over the next few months we’ll be adding to our inventory, building to the complete collection.  If, in the meantime, there is a model you want that we don’t currently offer, just email us ‘Contact Us’ and we’ll do our best to fulfil your order.

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